FAQs

Placing An Order

To place an order, simply add all desired items to your shopping cart by clicking on the "cart" icon in the product listing. To change quantities, please enter a desired number. Once complete, hit the 'checkout' button to enter in your billing and shipping info and complete the order.

Refund Of Canceled Order

An order cancellation will automatically refund you the purchase. You may still see the negative charge on your statement, followed by a positive figure of same amount. With some banks, the credits take a few days to arrive.

Online Security

We take every precaution to protect our customers' and visitors' information. When customers submit sensitive information via our site, your information is protected both on and off-line.

All sensitive information (such as credit card numbers) submitted on our site is encrypted and is protected with SSL encryption, the best industry standard.

While we use SSL encryption to protect sensitive information online, we also work hard to protect user-information offline as well. All of our visitors' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific task are granted access to personally identifiable information. And these employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure, locked environment.

Sales tax

Sales tax included in our all products price,no extra sales tax needed

Shipping

We ship orders to most countries using standard shipping. Typically arrive within 1-2 weeks. Shipping rates are automatically calculated in checkout based on weight and distance.

Once your order ships, your order history page will contain its tracking details.And order status email will sent to you,including tracking information.

Shipping Damage

We aim to carefully package your selections to ensure they survive the grueling handling in transit. Despite these efforts, you may receive a damaged item. If that happens, please visit the refund policy page to begin the process of arranging its return and/or replacement. If you have any questions, we are happy to help via email info@5-tea.com .

Incorrect Item Received

If an item was shipped to like incorrectly due to company error, we will swiftly send you a replacement, email us info@5-tea.com  and we would solve this problem.